Privacy Policy
Last updated 23 July 2025
Your Privacy
We respect the privacy and confidentiality of information provided by you and adhere to the National Privacy Principles contained in the Australian Privacy Act 1988 (Cth) (Privacy Act)
This Privacy Policy discloses how we collect, hold, and use your personal information, and under what circumstances we may disclose or transfer your personal information. It also outlines your rights to gain access to, and seek corrections of, your personal information we hold; provides information about how you can approach us about your privacy-related concerns and complaints; and how we will deal with such communications.
Our Privacy Policy (the Policy) applies to information that Essencia Wellbeing collects via this Website and any social media, such as Instagram, Facebook and X.
By using the Essencia Wellbeing website and Essencia Wellbeing social media sites, you consent to the data practices described in this statement.
Information We Collect and Hold for Marketing and Business Operations
From time to time, we may ask you to supply personal information such as your name, address, gender, date of birth, telephone number or e-mail address. We may also conduct surveys or market research and may periodically seek other information from you. These provide us with information that allows us to improve the types and quality of services offered to you, and the manner in which those services are offered to you.
Your Option Not to Provide Personal Information
Providing us with your personal information is entirely optional but may be necessary for us to provide you with our services. Whenever it is optional for you to provide us with non-essential personal information, we will make this clear to you. When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this Privacy Policy
We may from time to time offer additional benefits to you and may ask you to provide us with your personal details for these purposes. You may opt out of these additional communications at any time.
Use and Disclosure of Your Personal Information
When we hold your personal information, it will be used for the following primary purposes:
1. to ensure the proper functioning of the Website and any Essencia Wellbeing social media groups;
2. to ensure the proper functioning of the Essencia Wellbeing business and operations; and
3. to assist Essencia Wellbeing with our auditing, marketing, planning, billing, service development and research requirements.
We will not use or disclose (or permit the use or disclosure) of information that could be used to identify you in any circumstances except:
to ensure the proper functioning of our organisation, Website and social media
to communicate promotional offers and special events to you
where the law requires or authorises us
to a company holding data on our behalf or
where you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.
Security of Personal Information
Personal information will be stored electronically. We are committed to keeping your personal information secure and we take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, you use our Website at your own risk and we accept no responsibility, whether we are deemed to have been negligent or not, in the occurrence of a security breach that affects your privacy.
Note that no information transmitted over the Internet can be guaranteed to be completely secure and transmission and exchange of information is carried out at your own risk.
Use of Tracking Tools
We may use cookies, pixels, web beacons, tags, and other tracking technologies to collect information about user activity on a website or in an email. We use these tracking technologies to deliver, measure, and improve our Website, to help make it easier to use, improve your user experience; tailor advertising based on your behaviour on our Website, social media and emails, and compile anonymous, aggregated information that improves our understanding of our customers and visitors in general.
Cookies enable recognition of the visitor’s browser to optimise the website and simplify its use. Data collected via cookies will not be used to determine the personal identity of the website visitor. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Please note however, that by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
To manage the information we may receive about you from a social media site or other third parties, you will need to follow instructions from that party, to change your privacy settings, where available. Information we collect is covered by this privacy policy and the information the third-party collects is subject the relevant third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Site.
Website Analytics
We may partner with third party analytic companies, including but not limited to Google Analytics, and Facebook Insights. These analytic companies may also use tracking technologies to analyse visitor use of our Website to determine the popularity of the content and better understand online activity. In using our Website, you consent to the collection and use of your information by such third-party analytic companies.
You have various options to control or limit such functions. One such option is to opt out of Google Analytics, which prevents you being tracked by Google Analytics across any websites you use. For information regarding opting out of Google analytics, visit: https://tools.google.com/dlpage/gaoptout.
Targeted Advertising
We may use third-party advertising services, like Facebook and Instagram, to deliver advertising about our products and services. The ads may be based on information we have collected and information these advertising providers know about you based on their tracking data. The ads may be based on your recent activity or activity over time and across other sites and services and tailored to your interests.
Third-Party Sites
The Website may contain features or links to web sites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, even if accessed through the Website. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Website and encourage you to learn about any third party’s privacy and security policies before providing them with information.
Concerns and Complaints About Breaches
If you have concerns about how we handle your personal information, you should notify us as soon as possible, so that we can address your concerns appropriately as the circumstances require. Any concern or complaint should be made to admin@essenciawellbeing.com.au and we will respond as soon as reasonably possible.
Alternatively, you may contact the Office of the Australian Information Commissioner with your concern. Information about lodging a complaint is available on the Office of the Australian Information Commissioner’s website (see in particular: http://www.oaic.gov.au/privacy/privacy-complaints).
Disposal of Personal Information
If we hold personal information about you, and we do not need that information for any purpose for which the information may be used or disclosed, we will take reasonable steps to delete or de-identify that information unless we are prevented from doing so by law.
Privacy Policy Improvements and Feedback
If you have questions, concerns or ideas about how we could improve our Privacy Policy, please contact us at admin@essenciawellbeing.com.au. Where you provide suggestions, materials or feedback, it is considered non-confidential and we may, at our discretion, use it to improve the Website, service and/or how we handle personal information without any obligation to compensate you regardless of how we use, implement, copy, modify, display, distribute and/or otherwise benefit from your suggestions, materials or feedback.
Privacy Policy Updates
We regularly review and update this Privacy Policy and reserve the right to amend this Privacy Policy at any time. Changes to our Privacy Policy become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site. We encourage you to review the Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted changes to any revised Privacy Policy by your continued use of our website and related media subsequent to the posting of the Privacy Policy.
For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at http://www.oaic.gov.au.
Your rights in relation to your personal information
You have certain rights with respect to your personal data, outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data.
We reserve the right to request that you provide us with evidence of your identity before we take any action with respect to requests involving your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.
Access to Your Personal Information
In most cases, you have the right to access the personal information that we hold about you. If you wish to access your personal information, please contact us on admin@essenciawellbeing.com.au.
We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given.
We may charge you a reasonable fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
Whenever a fee will be applied, you will be notified of how that fee will be calculated, or where possible, the total amount that will be charged. You will then have the option to decide whether to proceed with your access request.
If we refuse to give you access we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons of our refusal. Further, we will provide details of how you may make a complaint about our decision.
Mechanisms for accessing your personal information operate alongside, and do not replace, other informal or legal procedures by which you may be provided with access to your personal information.
Update Account Information
You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at admin@essenciawellbeing.com.au
Confirm Personal Data Use
You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirm whether we process your data or deliver your data to third party processors, and for what purposes.
We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.
Change Consent
You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, and you may not have full access to our website.
Request a Copy of Your Data
You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.
Delete All Your Data
You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, legal compliance, claims or other legal obligations; is necessary to exercise the right of freedom of expression and information.
A request to delete your data may result in a termination of your account with us and you may have limited or no use of our website.
Emails and Communications
You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. Alternatively, all of our email communications include an UNSUBSCRIBE option should you no longer wish to receive communications from us. You may also change your communication settings at any time by contacting us via e-mail to admin@essenciawellbeing.com.au with “UNSUBSCRIBE” typed into the subject line of the e-mail.
Please note, we reserve the right to maintain a database of past email subscribers and to use this information as reasonably necessary in our business and as provided by law.
Processing Your Data
You may, in some circumstances restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt out of any processing of your data altogether. Note however that doing so may result in the termination of your account and loss of access to our website.
Complaints
You have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law.
Severability
If any part of this Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
Entire Agreement
The information contained herein constitutes the entire agreement between site users and our company relating to the use of this website and Essencia Wellbeing associated marketing channels.
Law and Jurisdiction
These Terms, Conditions and Privacy Policy are governed by and construed in accordance with Australian law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of New South Wales, Australia.
CONTACT US
For any further queries regarding our Privacy Policy or Terms and conditions. Please contact us via: admin@essenciawellbeing.com.au